| EP-100 Energy Programs | Manual | pdf | 92 KB | | manual | pdf |
| EP-110 Definitions | Manual | pdf | 107 KB | | manual | pdf |
| EP-115 Disclosure of Information | Manual | pdf | 18 KB | | manual | pdf |
| EP-120 Contracting and Vendor Agreements | Manual | pdf | 116 KB | | manual | pdf |
| EP-125 Retention | Manual | pdf | 41 KB | | manual | pdf |
| EP-140 Overpayments and Fraud | Manual | pdf | 73 KB | | manual | pdf |
| EP-150 Household Composition | Manual | pdf | 58 KB | | manual | pdf |
| EP-175 United States Citizenship | Manual | pdf | 76 KB | | manual | pdf |
| EP-200 Energy Programs Outreach Plan | Manual | pdf | 99 KB | | manual | pdf |
| EP-400 Crisis Intervention Program | Manual | pdf | 244 KB | | manual | pdf |
| EP-500 Duke Energy Progress Company’s Energy Neighbor | Manual | pdf | 160 KB | | manual | pdf |
| EP-520 Piedmont Natural Gas (PNG) Company’s Share the Warmth | Manual | pdf | 227 KB | | manual | pdf |
| EP-540 Wake Electric Round-Up Program | Manual | pdf | 213 KB | | manual | pdf |
| EP-560 Haywood Electric Company’s Helping Each Member Cope Program | Manual | pdf | 216 KB | | manual | pdf |
| EP-580 Weatherization (WX) and Heating and Air Repair and Replacement Program (HARRP) | Manual | pdf | 71 KB | | manual | pdf |
| EP-600 Low Income Household Water Assistance Program (LIHWAP) | Manual | pdf | 176 KB | | manual | pdf |
| EP-620 NC Rate Settlement Fund | Manual | pdf | 161 KB | | manual | pdf |
| EP-300 Low Income Energy Assistance Program (LIEAP) | Manual | pdf | 289 KB | | manual | pdf |
| EFS-FNS-AL-01-2018: Important Systematic Alien Verification for Entitlements (SAVE) Paperless Verification Processing | Administrative Letter | pdf | 154 KB | | administrative-letter | pdf |
| EFS-EA-AL-05-2020: Telephonic Signature (Amended) | Administrative Letter | pdf | 87 KB | | administrative-letter | pdf |
| EFS-EA-AL-06-2020: Low Income Energy Assistance Program (LIEAP) Automatic Payment | Administrative Letter | pdf | 84 KB | | administrative-letter | pdf |
| EFS-EA-AL-02-2020: Program (LIEAP) Application and Interview Requirements | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| EFS-EA-AL-03-2020: Crisis Intervention Program (CIP) Application Requirements | Administrative Letter | pdf | 17 KB | | administrative-letter | pdf |
| EFS-EA-AL-04-2020: Telephonic Signature | Administrative Letter | pdf | 87 KB | | administrative-letter | pdf |
| EFS-EA-AL-02-2020: Crisis Intervention Program (CIP) and Low Income Energy Assistance | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| EFS-EA-AL-01-2020: Crisis Intervention Program (CIP) Income Requirements & Pending Verification | Administrative Letter | pdf | 76 KB | | administrative-letter | pdf |
| EFS-LIEAP-01-2019: Corrected National Voter Registration Act (NVRA) Requirements Administrative Letter | Administrative Letter | pdf | 99 KB | | administrative-letter | pdf |
| AL-01-2015: Performance Measures Data Collection | Administrative Letter | pdf | 78 KB | | administrative-letter | pdf |
| AL-01-2016: EBCI Administration of LIEAP and CIP | Administrative Letter | pdf | 76 KB | | administrative-letter | pdf |
| AL-01-2014: LIEAP Telephone Interviews | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| AL-01-2013: 2013-2014 Income Eligibility Limits for CIP Households | Administrative Letter | pdf | 23 KB | | administrative-letter | pdf |
| AL-02-2012: 2012-2013 Income Eligibility Limits for CIP Households | Administrative Letter | pdf | 21 KB | | administrative-letter | pdf |
| AL-01-2012: Wake Electric Membership Corporation Round-Up Program | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| AL-03-2012: Eligibility Criteria for Low Income Energy Assistance Households | Administrative Letter | pdf | 17 KB | | administrative-letter | pdf |
| AL-01-2011: Benefit Levels for LIEAP Households | Administrative Letter | pdf | 29 KB | | administrative-letter | pdf |
| AL-02-2011: Income Eligibility Limits for CIP Households | Administrative Letter | pdf | 22 KB | | administrative-letter | pdf |
| AL-01-2010: Benefit Levels for LIEAP Households | Administrative Letter | pdf | 29 KB | | administrative-letter | pdf |
| AL-12-2010: LIEAP Overpayments | Administrative Letter | pdf | 29 KB | | administrative-letter | pdf |
| AL-02-2009: Income Eligibility Limits for CIP Households | Administrative Letter | pdf | 23 KB | | administrative-letter | pdf |
| AL-01-2009: Benefit Levels for LIEAP Households | Administrative Letter | pdf | 29 KB | | administrative-letter | pdf |
| AL-01-2008: Low Income Energy Assistance Program | Administrative Letter | pdf | 23 KB | | administrative-letter | pdf |
| AL-02-2008: Increase of Maximum Allowable Assistance Amount in Helping Each Member Cope Program | Administrative Letter | pdf | 19 KB | | administrative-letter | pdf |
| AL-01-2007: 2007 Benefit Levels for LIEAP Households | Administrative Letter | pdf | 29 KB | | administrative-letter | pdf |
| AL-02-2007: Crisis Intervention Program Benefit Level Amendment2-2007: Attachment 1 | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| AL-01-2006: 2006 Benefit Levels for LIEAP Households | Administrative Letter | pdf | 27 KB | | administrative-letter | pdf |
| AL-03-2006: 2006 LIEAP Supplemental Benefit | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| AL-02-2006: North Carolina Natural Gas (NCNG) Share the Warmth | Administrative Letter | pdf | 17 KB | | administrative-letter | pdf |
| AL-05-2006: North Carolina Natural Gas (NCNG) Share the Warmth | Administrative Letter | pdf | 18 KB | | administrative-letter | pdf |
| AL-04-2006: 2006 Income Eligibility Limits for CIP Households | Administrative Letter | pdf | 22 KB | | administrative-letter | pdf |
| AL-14-2005: Special State CIP Funds | Administrative Letter | pdf | 20 KB | | administrative-letter | pdf |
| AL-05-2005: 2005 Income Eligibility Limits for CIP Households | Administrative Letter | pdf | 19 KB | | administrative-letter | pdf |
| AL-05-2004: Wake Electric Round-Up Program | Administrative Letter | pdf | 10 KB | | administrative-letter | pdf |
| AL-06-2004: Income Eligibility Limits for CIP Households | Administrative Letter | pdf | 17 KB | | administrative-letter | pdf |
| AL-14-2002: Policy Clarification for the Low Income Energy Assistance Program (LIEAP) for FY 2003 | Administrative Letter | pdf | 11 KB | | administrative-letter | pdf |
| AL-17-2001: Treatment of Per Capita Gaming Proceeds to Members of the Eastern Band of the Cherokee Nation | Administrative Letter | pdf | 23 KB | | administrative-letter | pdf |
| EP-CN-07-2023: PEP-400 – Attachment 3 | Change Notice | pdf | 244 KB | | change-notice | pdf |
| EP-CN-07-2023: PEP-300 – Attachment 2 | Change Notice | pdf | 289 KB | | change-notice | pdf |
| EP-CN-06-2023: EP-400 – Attachment 2 | Change Notice | pdf | 213 KB | | change-notice | pdf |
| EP-CN-07-2023: Policy Update | Change Notice | pdf | 20 KB | | change-notice | pdf |
| EP-CN-07-2023: PEP-110 – Attachment 1 | Change Notice | pdf | 107 KB | | change-notice | pdf |
| EP-CN-06-2023: EP-300 – Attachment 1 | Change Notice | pdf | 245 KB | | change-notice | pdf |
| EP-CN-05-2023: EP-300 – Attachment | Change Notice | pdf | 265 KB | | change-notice | pdf |
| EP-CN-06-2023: Policy Update | Change Notice | pdf | 37 KB | | change-notice | pdf |
| EP-CN-05-2023: Policy Update | Change Notice | pdf | 17 KB | | change-notice | pdf |
| EP-CN-04-2023: EP-300 – Attachment | Change Notice | pdf | 232 KB | | change-notice | pdf |
| EP-CN-03-2023: EP-400 – Attachment | Change Notice | pdf | 209 KB | | change-notice | pdf |
| EP-CN-04-2023: Policy Update | Change Notice | pdf | 17 KB | | change-notice | pdf |
| EP-CN-03-2023: Policy Update | Change Notice | pdf | 17 KB | | change-notice | pdf |
| EP-CN-02-2023: EP-300 – Attachment 1 | Change Notice | pdf | 225 KB | | change-notice | pdf |
| EP-CN-02-2023: EP-400 – Attachment 2 | Change Notice | pdf | 209 KB | | change-notice | pdf |
| EP-CN-02-2023: Policy Update | Change Notice | pdf | 20 KB | | change-notice | pdf |
| EP-CN-01-2023: EP-200 – Attachment 7 | Change Notice | pdf | 99 KB | | change-notice | pdf |
| EP-CN-01-2023: EP-150 – Attachment 6 | Change Notice | pdf | 58 KB | | change-notice | pdf |
| EP-CN-01-2023: EP-140 – Attachment 5 | Change Notice | pdf | 73 KB | | change-notice | pdf |
| EP-CN-01-2023: EP-110 – Attachment 2 | Change Notice | pdf | 103 KB | | change-notice | pdf |
| EP-CN-01-2023: P-120 – Attachment 3 | Change Notice | pdf | 116 KB | | change-notice | pdf |
| EP-CN-01-2023: EP-125 – Attachment 4 | Change Notice | pdf | 41 KB | | change-notice | pdf |
| EP-CN-01-2023: EP-100 – Attachment 1 | Change Notice | pdf | 92 KB | | change-notice | pdf |
| EP-CN-01-2023: Policy Update | Change Notice | pdf | 12 KB | | change-notice | pdf |
| EP-CN-07-2022: EP 400 – Attachment 2 | Change Notice | pdf | 183 KB | | change-notice | pdf |
| EP-CN-07-2022: EP 300 – Attachment 1 | Change Notice | pdf | 213 KB | | change-notice | pdf |
| EP-CN-07-2022: Policy Update | Change Notice | pdf | 99 KB | | change-notice | pdf |
| EP-CN-06-2022: EP 300 – Attachment 2 | Change Notice | pdf | 209 KB | | change-notice | pdf |
| EP-CN-06-2022: EP 400 – Attachment 1 | Change Notice | pdf | 182 KB | | change-notice | pdf |
| EP-CN-06-2022: Policy Update | Change Notice | pdf | 20 KB | | change-notice | pdf |
| EP-CN-05-2022: EP 300 – Attachment 1 | Change Notice | pdf | 207 KB | | change-notice | pdf |
| EP-CN-05-2022: EP 400 – Attachment 2 | Change Notice | pdf | 181 KB | | change-notice | pdf |
| EP-CN-05-2022: Policy Update | Change Notice | pdf | 11 KB | | change-notice | pdf |
| EP-CN-04-2022: Policy Update | Change Notice | pdf | 84 KB | | change-notice | pdf |
| EP-CN-03-2022: EP 620 – Attachement 1 | Change Notice | pdf | 161 KB | | change-notice | pdf |
| EP-CN-03-2022: EP 500 – Attachment 1 | Change Notice | pdf | 160 KB | | change-notice | pdf |
| EP-CN-03-2022: Policy Update | Change Notice | pdf | 86 KB | | change-notice | pdf |
| EP-CN-02-2022: EP 600 – Attachment 1 | Change Notice | pdf | 176 KB | | change-notice | pdf |
| EP-CN-02-2022: Policy Update | Change Notice | pdf | 11 KB | | change-notice | pdf |
| EP-CN-01-2022: LIHWAP Vendor Letter – Attachment 2 | Change Notice | docx | 28 KB | | change-notice | docx |
| EP-CN-01-2022: EP 600 – Attachment 1 | Change Notice | pdf | 200 KB | | change-notice | pdf |
| EP-CN-01-2022: Policy Update | Change Notice | pdf | 26 KB | | change-notice | pdf |
| EP-CN-04-2021: EP 600 LIHWAP Policy – Attachment 1 | Change Notice | pdf | 193 KB | | change-notice | pdf |
| EP-CN-03-2021: EP 600 LIHWAP Policy – Attachment 1 | Change Notice | pdf | 189 KB | | change-notice | pdf |
| EP-CN-04-2021: Policy Updates | Change Notice | pdf | 26 KB | | change-notice | pdf |
| EP-CN-02-2021: EP 300 Lieap Policy – Attachment 1 | Change Notice | pdf | 292 KB | | change-notice | pdf |
| EP-CN-02-2021: EP 400 CIP Policy – Attachment 2 | Change Notice | pdf | 257 KB | | change-notice | pdf |
| EP-CN-03-2021: Policy Updates | Change Notice | pdf | 23 KB | | change-notice | pdf |
| EP-CN-02-2021: Policy Updates | Change Notice | pdf | 44 KB | | change-notice | pdf |
| EP-CN-01-2020: EP 300 – Attachment 1 | Change Notice | pdf | 281 KB | | change-notice | pdf |
| EP-CN-01-2020: Updated Federal Poverty Income Levels and Clarifications and Revisions of Manual Sections 300 and 400 | Change Notice | pdf | 38 KB | | change-notice | pdf |
| EP-CN-01-2020: EP 400 – Attachment 2 | Change Notice | pdf | 254 KB | | change-notice | pdf |
| EP-CN-01-2019: Updated Federal Poverty Income Levels, Clarifications and Revisions of Manual Sections 100, 200, 300, and 400 | Change Notice | pdf | 40 KB | | change-notice | pdf |
| EP-CN-02-2018: Policy Clarifications | Change Notice | pdf | 189 KB | | change-notice | pdf |
| EP-CN-01-2018: Policy Updates | Change Notice | pdf | 79 KB | | change-notice | pdf |
| EP-CN-04-2018: Updated Federal Poverty Income Levels, Eastern Band of Cherokee Indians (EBCI) Clarifications and Obsoleted CIP Manual Sections | Change Notice | pdf | 152 KB | | change-notice | pdf |
| EP-CN-03-2018: Employee and Vendor Fraud | Change Notice | pdf | 149 KB | | change-notice | pdf |
| EP-CN-01-2017: Policy Updates | Change Notice | pdf | 167 KB | | change-notice | pdf |
| EP-CN-01-2016: Policy Updates | Change Notice | | | | change-notice | |
| EP-CN-02-2016: Policy Updates | Change Notice | | | | change-notice | |
| EP-CN-02-2015: Energy Programs Policy Changes | Change Notice | pdf | 152 KB | | change-notice | pdf |
| EP-CN-01-2015: Energy Programs Policy Changes | Change Notice | pdf | 58 KB | | change-notice | pdf |
| EP-CN-03-2015: Energy Programs Policy Changes | Change Notice | pdf | 160 KB | | change-notice | pdf |
| EP-CN-01-2014: Energy Programs Policy Changes | Change Notice | pdf | 73 KB | | change-notice | pdf |
| EP-CN-02-2013: Energy Program Policy Changes | Change Notice | pdf | 20 KB | | change-notice | pdf |
| EP-CN-01-2013: Crisis Intervention Program (CIP) and Low Income Energy Assistance Program (LIEAP) System Instructions | Change Notice | pdf | 31 KB | | change-notice | pdf |
| EP-CN-01-2012: Energy Program Policy Changes | Change Notice | pdf | 29 KB | | change-notice | pdf |
| EP-CN-01-2011: Policy Changes | Change Notice | pdf | 69 KB | | change-notice | pdf |
| EP-CN-03-2011: Crisis Intervention Program (CIP) System Instructions, Data Entry Instructions, and Reports | Change Notice | pdf | 41 KB | | change-notice | pdf |
| EP-CN-02-2011: Low Income Energy Assistance Program (LIEAP) System Instructions | Change Notice | pdf | 23 KB | | change-notice | pdf |
| EP-CN-01-2010: This change notice transmits revisions to the LIEAP Manual | Change Notice | pdf | 27 KB | | change-notice | pdf |
| EP-CN-02-2010: Updates, Clarifications and Corrections | Change Notice | pdf | 46 KB | | change-notice | pdf |
| EP-CN-01-2009: This change notice transmits revisions to the LIEAP Manual | Change Notice | pdf | 25 KB | | change-notice | pdf |
| EP-CN-02-2009: The purpose of this change notice is to make revisions to the Table of Contents and Sections 100, 200, 300 Part 1 & 2, 320, 410, 435, 500, 800, 900, 910, 920, 921, 925, and 935 of the Energy Manual | Change Notice | pdf | 43 KB | | change-notice | pdf |
| EP-CN-02-2008: The purpose of this change notice is to make revisions to Sections 100, 300, 410, 500, 800 and 900 of the Energy Manual | Change Notice | pdf | 26 KB | | change-notice | pdf |
| EP-CN-01-2008: The purpose of this change notice is to make revisions to Sections 200, 410, 440, 800, 810, 900, and 905 of the Energy Manual | Change Notice | pdf | 26 KB | | change-notice | pdf |
| EP-CN-03-2008: This change notice transmits revisions to the LIEAP Manual | Change Notice | pdf | 25 KB | | change-notice | pdf |
| EP-CN-03-2007: This change notice transmits revisions to the LIEAP Manual | Change Notice | pdf | 30 KB | | change-notice | pdf |
| EP-CN-02-2007: The purpose of this change notice is to make revisions to Sections 200 and 900 of the Energy Manual. | Change Notice | pdf | 28 KB | | change-notice | pdf |
| EP-CN-01-2007: The purpose of this change notice is to revise Sections 300 Part I, 300 Part II, 320, 410, 500, 800, 810, 900, 920, and 921 of the Energy Manual | Change Notice | pdf | 38 KB | | change-notice | pdf |
| EP-CN-04-2007: The purpose of this change notice is to make revisions to Sections 100, 200, 301, 410, 435, 500, 800, and 900 of the Energy Manual | Change Notice | pdf | 24 KB | | change-notice | pdf |
| EP-CN-02-2006: The purpose of this change notice is to make revisions to Sections 100, 200, 300, 400, 410, 430, 500, 800, 900, 925, and 935 of the Energy Manual | Change Notice | pdf | 34 KB | | change-notice | pdf |
| EP-CN-01-2006: This change notice transmits revisions to the LIEAP Manual. | Change Notice | pdf | 31 KB | | change-notice | pdf |
| EP-CN-03-2006: This change notice transmits revisions to the LIEAP Manual. | Change Notice | pdf | 26 KB | | change-notice | pdf |
| EP-CN-02-2005: The purpose of this change is to correct current policy to eliminate reference to cooling bills as a covered expense under the Share the Warmth Program. | Change Notice | pdf | 21 KB | | change-notice | pdf |
| EP-CN-01-2005: This Change Notice transmits revisions to the CIP User’s Instructions. The revisions reflect changes in the screens that display the Race, Ethnicity, and Language codes. | Change Notice | pdf | 38 KB | | change-notice | pdf |
| EP-CN-05-2005: The purpose of this change notice is to make revisions to Sections 100, 200, 300, 410, 440, 500 and 900 of the Energy Manual. | Change Notice | pdf | 44 KB | | change-notice | pdf |
| EP-CN-04-2005: This Change Notice transmits revisions to the LIEAP data entry instructions. | Change Notice | pdf | 43 KB | | change-notice | pdf |
| EP-CN-03-2005: This Change Notice transmits revisions to the CIP User’s Instructions. | Change Notice | pdf | 24 KB | | change-notice | pdf |
| EP-CN-06-2005: The purpose of this change notice is to revise Section 900 of the Energy Manual to include instructions for instances when a Crisis Intervention Program (CIP) overpayment occurs. | Change Notice | pdf | 19 KB | | change-notice | pdf |
| EP-CN-01-2004: This change adds procedures for use of the new SAVE system and updates the address and telephone number for the BCIS office in Charlotte. | Change Notice | pdf | 26 KB | | change-notice | pdf |
| EP-CN-03-2004: The purpose of this change notice is to provide instructions for enhanced name search functions available in the Crisis Intervention Program (CIP) Automated System. | Change Notice | pdf | 20 KB | | change-notice | pdf |
| EP-CN-02-2004: The purpose of this change notice is to provide instructions for new reports and functions available in the Crisis Intervention Program (CIP) Automated system. | Change Notice | pdf | 20 KB | | change-notice | pdf |
| EP-CN-05-2004: Share the Warmth is a new program for low income households experiencing a heating related crisis. | Change Notice | pdf | 16 KB | | change-notice | pdf |
| EP-CN-04-2004: The purpose of this change is to incorporate annual program rules and other policy clarifications. | Change Notice | pdf | 44 KB | | change-notice | pdf |
| EP-CN-02-2003: The purpose of this change is to update Figure 800-1 in the Energy Manual to include current LIEAP benefit levels for February 2003. | Change Notice | pdf | 19 KB | | change-notice | pdf |
| EP-CN-01-2003: In accordance with Section 404 of the Personal Responsibility and Work Opportunity Reconciliation Act of 1996, Public Law 104-193 as amended September 28, 2000 (65 FR 58301), aliens known to be living in the U.S. unlawfully must be reported to the Immigration and Naturalization Service. | Change Notice | pdf | 24 KB | | change-notice | pdf |
| EP-CN-03-2003: The purpose of this change is to update Crisis Intervention Program (CIP) policy to establish definitions and procedures for identifying and tracking New” households.” | Change Notice | pdf | 20 KB | | change-notice | pdf |
| EP-CN-06-2003: Policy is updated annually to reflect program rules. | Change Notice | pdf | 26 KB | | change-notice | pdf |
| EP-CN-04-2003: The purpose of this change notice is to provide instructions for implementation of the new Crisis Intervention Program (CIP) Automated system. | Change Notice | pdf | 20 KB | | change-notice | pdf |
| EP-CN-04-2002: The federal poverty guidelines for this year have been received. This change notice provides the updated monthly amounts for FY 2002. | Change Notice | pdf | 21 KB | | change-notice | pdf |
| EP-CN-03-2002: The purpose of this change is to update policy in the Energy Manual to include current LIEAP income ranges by family size. | Change Notice | pdf | 18 KB | | change-notice | pdf |
| EP-CN-02-2002: The purpose of this change is to update policy in the Energy Manual to include current LIEAP Benefit Levels for Energy checks issued in February 2002. | Change Notice | pdf | 18 KB | | change-notice | pdf |
| EP-CN-01-2002: Section 925, Wake Electric Round-Up Program (WERU), is being issued to provide policy for seven counties in North Carolina. | Change Notice | pdf | 23 KB | | change-notice | pdf |
| EP-CN-05-2002: Policy has been updated to reflect program rules regarding the 2002-2003 Low Income Home Energy Assistance (LIHEA) Program. | Change Notice | pdf | 45 KB | | change-notice | pdf |
| EP-CN-01-2024: Policy Update | Change Notice | pdf | 95 KB | | change-notice | pdf |
| EP-CN-01-2024: EP-300 – Attachment 1 | Change Notice | pdf | 249 KB | | change-notice | pdf |
| EP-CN-01-2024: EP-400 – Attachment 2 | Change Notice | pdf | 226 KB | | change-notice | pdf |
| EP-CN-02-2024: Policy Update | Change Notice | pdf | 17 KB | | change-notice | pdf |
| EP-CN-02-2024: EP-135 – Attachment | Change Notice | pdf | 136 KB | | change-notice | pdf |
| EP-135 Appeals and Hearing Process | Manual | pdf | 136 KB | | manual | pdf |
